Subscriber password authentication: Enabling access and creating passwords

In addition to having your own publication website, you can give subscribers the option to log in using their own password. This guide explains the different ways subscribers can log in, shows how they can create a password, and also covers some frequently asked questions.

By clicking Read Online in an email, a subscriber will automatically be logged into their account. However, if a post is gated, then a subscriber will have to log into their account to access the post.

If a subscriber clicks the Login button on your website’s Home Page, they will be taken to a login page.

To use a password to log in, a subscriber should click Log in with password. They will then be taken to a page to enter their information.

1. A subscriber can set a password for their account by clicking on Create Password for the first time. This will prompt a popup where they can enter their email address.
   
   
   
   
   
   
2. Once they successfully enter their email address, they will see a confirmation message that tells them to check their email for the next step.
   
   
   
   
   
   
3. Next, the subscriber should check their inbox for the Create Password email and then click on Get Access in the email.
   
   
   
   
   
   
4. This will direct them to a screen for Update password to beehiiv publication. The subscriber should create a password that is between 6 to 72 characters long and then re-enter it in the Confirm Password field.
   
   
   
   
   
   
5. Finally, by clicking on Update, the password will be saved, and they will see a success message before being logged into their account.
   
   

What if my subscriber didn’t receive the Magic Link or password email?

First, verify that the subscriber is signed up for your publication by going to Audience > Subscribers in your account and searching for their email address. If they haven’t signed up, they won’t be able to receive a Magic Link or password email. In this case, they will need to sign up for your publication before requesting a Magic Link or setting a password.

The Magic Link and password emails are sent from our domain: [email protected]. Have your subscriber check all email folders, including spam/junk, and add our sending domain to their safelist. For detailed instructions on safelisting, visit our blog: How to Safelist Newsletter Senders on Popular Email Services.

Can a subscriber still log in with a Magic Link after setting up a password?

Yes, even after setting up a password, subscribers can choose to log in with either a Magic Link or their password.

How do I reset my subscriber’s password?

A publication can send a Reset Password email to their subscribers by selecting Reset Password from the dropdown in a subscriber’s profile.







Alternatively, a subscriber can reset their own password. To do so, they will need to click on the login page, select Reset Password, enter their email address, and they will receive an email with instructions to update their password.









What if my subscriber received an email to reset their password but didn’t request it?

Your subscriber can simply ignore the email if they did not initiate the password reset. No changes will be made to their account.

What if I don’t recognize the publication I received a password reset email from?

If you're receiving a password reset email from a publication you don't recognize, you can click the Unsubscribe link in the footer of the email to stop receiving future emails.

Can the links come from my custom domain?

Currently, links cannot come from your custom domain. However, we recognize the importance of custom domains for branding and user experience, and we are actively exploring options to make this feature available in the future.

How can I turn off the password option for my publication?

To disable the password option, go to Design > Website Builder > Settings > Security. Scroll down to the Log In section and toggle off the option for Subscriber Password Log In.

What does the login page look like when ‘Subscriber Password Log In’ is turned off?
When toggled off in your publication's Security Settings, the login page will only display the option for subscribers to receive a Magic Link by email.