What if I am locked out of my account?

In the event that you get locked out of your beehiiv account, the first thing you should do is to make sure that you are logging in using the correct credentials, which would be the main account holder’s email address and password. 

Reset your beehiiv account password

Providing you are using the correct account credentials, then the next thing you can do is reset your beehiiv account password. You can start this process from your account login screen by clicking on Forgot your password?

A password reset email will be sent to the email address that was used to register your beehiiv account. Check your inbox for the password reset email and follow the steps to update your password. 

Check other email folders

If you can't find the confirmation email after resetting your password, check all relevant email folders including spam, junk, forums, social, and promotions. Verify that you used the correct email address for your beehiiv account and that it matches the email account you’re checking.

Safelist the beehiiv confirmation email 

If the confirmation email still doesn’t appear, add our confirmation email address, [email protected], to your safe list to ensure it reaches your inbox.

Double check  2FA code

If you have two-factor authentication set up on your account, make sure you are getting the code from the authenticator tool in your smartphone. 

Ask Buzz to connect you with support

If you’re still unable to access your beehiiv account after trying the above steps, ask our Chatbot Assistant, Buzz, to help you contact support for further assistance.