What if I am locked out of my account?

In the event that you get locked out of your beehiiv account, the first thing you should do is to make sure that you are logging in using the correct credentials, which would be the account holder email address and password. 

Reset your beehiiv account password

Provided you are using the correct account credentials and you’ve completed account confirmation, then the next thing you can do is reset your beehiiv account password. You can start this process from your account login screen by clicking on Forgot your password?

A password reset email will be sent to the email address that is associated with your beehiiv account. Check your inbox for the password reset email and follow the steps to update your password. 

Check other email folders

If you can't find the Reset Password link in your email, check all relevant email folders including spam, junk, forums, social, and promotions. Verify that you used the correct email address for your beehiiv account and that it matches the email account you’re checking.

Safelist the beehiiv confirmation email

If the reset password email still doesn’t appear, add our confirmation email address, [email protected], to your safe list to ensure it reaches your inbox.

Ask Buzz to connect you with support

If after trying all the above and you still have not received an email to reset your password, please ask our Chatbot Assistant, Buzz, to help you contact support for further assistance.

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Other reasons you may be unable to access your account

Two-factor authentication

If you have two-factor authentication set up on your account, make sure you are getting the 2FA code from the authenticator tool in your smartphone. 

If for whatever reason you’ve lost access to your authenticator app that you’ve set up in association with your beehiiv account, please ask our Chatbot Assistant, Buzz, to help you contact support for further assistance.

Device Confirmation

If you don’t have 2FA set up on your account, when you attempt to login you’ll receive an email providing a code for device confirmation, especially if you’re logging in from an unrecognized device. 

If you experience issues with either the code you receive or you are not receiving the code via email, please ask our Chatbot Assistant, Buzz, to help you contact support for further assistance.

Lost access to account email

If you still have ownership over the account email but can no longer access it, follow the account recovery flow for your respective email provider (e.g. Gmail, Yahoo) to regain access to your email address for that beehiiv account as a first step.

If your email is associated with a custom domain and you still have ownership over the domain, work with your domain provider to gain access to the owner email address for that beehiiv account as a first step.

If your email is associated with a former organization (e.g. a former employer), please reach out to the administrator(s) of that organization to regain access to your email address for that beehiiv account as a first step.

Once you can access that email with the above steps, you'll be able to reset your password using the guidance provided. If you’ve tried all the above with no success, please ask our Chatbot Assistant, Buzz, to help you contact support for further assistance.

Request to remove scheduled account deletion

If you’ve initiated an account deletion via your settings in the app within the past 25 days, please ask our Chatbot Assistant, Buzz, to help you contact support to confirm you’d like to restore the account if possible.