Updated: Oct 14, 2024
Ways to contact beehiiv support
As a beehiiv customer, you can easily submit a support ticket directly from your account. For a more guided experience, use our chatbot, Buzz, available in your account and here in our Knowledge Base (KB) day or night.
For questions specific to your account or to receive a response as quickly as possible based on your plan, please submit a ticket through your account.
How to submit a support ticket from your account
- After logging into your account, navigate to the top bar and click Help. This will open a page with various support options. Under Support Squad, click the black Create Ticket button.
Reminder: Response times for support tickets vary based on your plan.
- A form will pop up for you to submit your support ticket. First, select a Reason for reaching out from the dropdown options. Next, enter in a Subject and a Description, they are both required.
- Add any attachments of screenshots or screen recordings that are relevant to the issue by clicking on Select File.
- Set the priority of the request, Normal or High.
- Click on Create support ticket to submit your request. Shortly after, you’ll receive a confirmation email to your beehiiv account address.
Multiple ways to access our chatbot, Buzz
Buzz is our AI-powered chatbot, available 24/7 to help you with your queries. Designed to provide quick and effective support, Buzz continually learns to address common issues and provide accurate answers, saving you time and eliminating the need to wait for business hours.
You can interact with Buzz using natural language, just as you would with a human support specialist. Ask your questions or explain what you need, and Buzz will guide you to the right resources or connect you with our team who can assist further.
From the KB or beehiiv.com
When visiting the KB or the main beehiiv site, you'll find a handy Chatbot Assistance button in the bottom right corner of any page.
From your beehiiv account
Once logged into your account, go to the top bar and click on Help. Under AI-Assistant, click Open Chat to access Buzz.
Can’t access your account?
If you're having trouble accessing your beehiiv account due to a password issue, click on the Forgot your password? link below the Sign In area on the login page. You'll need to provide your account's verified email address in order to receive a password reset email.
If you are away from your account and are in need of support, you can click here to access our chatbot from anywhere. Provide your beehiiv account email address, and Buzz will guide you through completing the support ticket form virtually.
Additionally, if you don’t have access to your beehiiv account email, you can still reach out to our chatbot Buzz by providing an alternative email address where we can contact you.
Don’t yet have a beehiiv account?
Explore our competitive pricing plans and features here, then click the Get a demo button in the top right corner of the page. Alternatively, you can ask Buzz for assistance by clicking the Chatbot Assistance button on this page.
If you’re a subscriber to a newsletter hosted on beehiiv, please contact the newsletter directly for support.